Refund Policy

Thank you for choosing CoupleDayOut.com. We value your satisfaction and strive to provide you with the best online booking experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

Cancellations & Returns

We accept cancellations within 7 days from the date of booking, provided it is at least 48 hours before your scheduled reservation date. To be eligible for a refund, you must initiate the cancellation through your dashboard or contact our support team.

Refunds

Once we receive your cancellation request and verify its eligibility, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that the refund amount will exclude any payment gateway processing charges incurred during the initial transaction.

Rescheduling

If you would like to reschedule your booking for a different date, please contact our customer support team within 3 days of your original booking date. We will provide you with further instructions on how to proceed with the rescheduling, subject to provider availability.

Non-Refundable Bookings

Certain bookings are non-refundable. These include:

• Last-minute bookings made within 24 hours of the check-in time.
• Gift cards or promotional vouchers.
• Specific holiday packages marked explicitly as non-refundable.
• No-shows (failure to arrive without prior cancellation).

Processing Time

Refunds and exchanges will be processed within 5-7 business days after we approve your cancellation. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

Contact Us

If you have any questions or concerns regarding our refund policy, please contact our customer support team at contact@coupledayout.com or call us at 078 549 3677. We are here to assist you and ensure your experience with us is enjoyable and hassle-free.